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Shipping & Returns

Shipping

The Lawung website is currently setup for delivery within Australia. If you are an international customer, please contact us to find out what the shipping will cost to your area. The delivery cost within Australia is $10.45. If you choose registered post there will be an additional charge of $2.80. Postage will increase with larger orders.

Returns

We hope you are happy with your goods. However if for some reason you would like to replace or request a refund for any unwanted item(s), please inform us of the return & reason for return in advance. Please ensure you return your item(s) in original, unused condition along with all original tags and packaging within 7 days of receipt. All returned goods must have the authorization of the seller prior to their return.

If you have any concerns regarding your order or our return policy, please contact us.

Note
We recommend the use of registered post when returning an item. Items lost in post are not our responsibility.

Delivery Charge

For a refund or exchange on unwanted items, the delivery charge will be the responsibility of the customer. However, for a refund or exchange on damaged goods or goods which are not in accordance with the invoice, Lawung will be responsible for the delivery charge incurred.

Note: Please ensure that you retain a postage receipt from your post office when retuning goods.

Damaged Goods

You must notify Lawung within 3 days of receipt of damaged goods, or goods that are not in accordance with the invoice. Lawung will take responsibility for the delivery charge incurred to return the items and also the delivery charge if you require an exchange of goods.

Note: If you do not notify Lawung within 3 days of receipt of damaged goods or goods that are not in accordance with the invoice, you will lose the right of Lawung incurring the cost of returns. We reserve the right to suspend any refund(s) due until the faulty item has been returned to the manufacturer for inspection.

All Returns must be posted to:

Najib Rizki, Lawung Australia.
136/245 Thomas Street,
Dandenong,Victoria, 3175.

*Note: when trying on items of clothing, please ensure that you are not wearing aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation.